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Hello. I’m Shinya Sakurai the founder
of shokunin.com
shokunin.com is an online shop
where you can find
the high quality products of specialist craftsmen
in Kyoto, Japan.
shokunin.com has a very strict
Privacy Policy
and the handling of confidential customer information
is done with due care and diligence.
We never divulge customer information to 3rd parties.
| Ordering of goods
and delivery |
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| Automatic email confirmation |
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| Automatic
email confirmation and
email verification of
order. This being similar
to the confirmation of
payment email. |
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| Automatic email verification of order |
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| Formal
order verification email
sent from us arrives at
customer. As for custom-made
products such as hand-dyed
bags etc, and email specifying
the future payment date
is sent out. |
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| Goods are
dispatched directly to the
customer by the craftsperson
that makes them. All goods
are dispatched to any destination
in the world via the Post
Office’s rapid EMS Post
Service. |
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| Product dispatch communication email |
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| When the product is dispatched,
a dispatch number will be
sent to you via email. Please
allow several days for the
product to arrive with you. |
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Should
the product not arrive with you
or arrive in an unsatisfactory
condition, please contact us immediately
on :
Phone: +81-75-415-0023(English
spoken by all staff members)
24 hour/365 day email: en@shokunin.com |
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| Postage policy |
Presently
we are offering free postage, worldwide!!!
We reserve the
right to change our postage policy
without notice.
Overseas dispatch of orders.
All orders are dispatched using
the Post Office’s rapid delivery
EMS service. This normally takes
between 3 and 5 working days to
arrive at destinations in Europe
and the continental USA. Sometimes
a little longer to other destinations.
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| Cancellation or
modification of orders |
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Cancellation of pre-produced
goods is always possible.
However there are a large
number of made-to-order
products where cancellation
is not possible. With hats,
lighting products and Jeans
Jackets, it’s not possible
to cancel an order once
the order has been received
and acknowledged.
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| Cancellation/Modification
of Order Acceptance Period |
| [E-Mail] |
en@shokunin.com
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| [TEL] |
You can always call
+81-75-415-0023,
but this number is not
manned 24 hours a day
and you will often get
through to an answer phone
that will reply in Japanese
before the tone to speak.
So we recommend you use
email to contact us. We
constantly monitor email
and will give you a very
rapid response to queries
etc. |
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| Returns Policy |
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Defective
goods
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After
defective items
and unsatisfactory
items have been
returned by the
customer to us,
the postage will
be refunded. |
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Returned
goods |
Goods returned
because
of a
difference
in images
or sizes
are not
quite right
for you,
the customer
must bear
the burden
of postage.
Should goods
be exchanged,
we will
be responsible
for postage.
Exchange-only
and there
is no-refund
in the deal. |
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Returns
time limit |
Goods must be
returned within
7 days of receipt. |
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Returns
condition |
Good must be unused. |
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| Returns
Policy Contact Information |
| [E-Mail] |
en@shokunin.com
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| [TEL] |
You can always call
+81-75-415-0023,
but this number is not
manned 24 hours a day
and you will often get
through to an answer phone
that will reply in Japanese
before the tone to speak.
So we recommend you use
email to contact us. We
constantly monitor email
and will give you a very
rapid response to queries
etc. |
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| Delivery Date |
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Delivery normally takes
between 3 and 5 days
from dispatch using EMS rapid
post to Europe or continental
USA. Other destinations may
take a little bit longer.
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